Nightingale On Call, LLC
Effective September 30, 2026

Nightingale On Call, LLC (“Nightingale On Call,” “we,” “us,” or “our”) is committed to providing professional, high-quality CPR, Basic Life Support (BLS), Heartsaver®, First Aid, and related safety training.

These policies establish expectations for individuals, businesses, and organizations that register for or purchase training services from Nightingale On Call, LLC.

By registering for, scheduling, purchasing, or participating in a course provided by Nightingale On Call, LLC, the purchaser and/or participant agrees to the following policies.

Registration is considered confirmed once any required payment, deposit, or other agreed-upon confirmation has been received.

Payment requirements for private, group, or onsite training may be specified in the applicable quote, invoice, or service agreement.

Unless otherwise agreed to in writing, all outstanding balances must be paid by the scheduled training date.

Nightingale On Call reserves the right to postpone or decline training when required payment has not been received.

We understand that schedules change.

Unless different terms are stated at the time of booking:

• Cancellations made at least 48 hours before the scheduled course may receive a refund or may be transferred to another available course.

• Cancellations made less than 48 hours before the scheduled course are generally non-refundable. At our discretion, the registration may be transferred one time to another available course.

• Participants who fail to attend a scheduled course without notifying us (“no-shows”) are not eligible for a refund.

• Approved refunds may exclude non-refundable course materials, certification fees, or other third-party expenses already incurred on behalf of the participant.

Nothing in this policy limits cancellation or refund rights that cannot legally be waived under applicable law.

Private and onsite courses require Nightingale On Call to reserve instructor time, equipment, and other resources and may require us to decline other training opportunities.

Unless otherwise specified in a written quote or agreement:

• Cancellations made 7 or more calendar days before the scheduled training may be rescheduled without penalty or refunded, less any non-refundable expenses already incurred.

• Cancellations made 3–6 calendar days before the scheduled training may be subject to a cancellation fee of up to 50% of the scheduled training fee.

• Cancellations made less than 72 hours before the scheduled training may be charged up to 100% of the scheduled training fee.

Clients may request to reschedule rather than cancel. At our discretion, payments already received may be applied toward one rescheduled training date.

Non-refundable expenses may include course materials, certification-related fees, travel expenses, facility expenses, or other costs incurred specifically for the client's training.

Group-training pricing may be based upon the number of participants provided when the course is booked.

Clients should notify Nightingale On Call as soon as possible if the expected number of participants changes.

A reduction in attendance shortly before training may not reduce the agreed-upon training fee when instructor time, materials, certification fees, travel, or other resources have already been committed based upon the original participant count.

Additional participants may be accommodated when instructor-to-student ratios, equipment availability, course requirements, and space permit. Additional charges may apply.

CPR, BLS, Heartsaver®, First Aid, and related courses require participants to complete specified instructional and skills components.

Participants who arrive late may be unable to complete required portions of the course.

Nightingale On Call reserves the right to deny participation when a late arrival would prevent completion of required course content or substantially interfere with training.

Participants unable to complete a course because of late arrival may be treated as a late cancellation or no-show.

Payment for or attendance at a course does not guarantee certification.

Participants must successfully complete all requirements established for the applicable course. Requirements may include attendance, participation, written testing, skills demonstrations, and competency evaluations.

Our instructors will make reasonable efforts to provide instruction, coaching, and appropriate opportunities for participants to demonstrate required skills.

Nightingale On Call cannot issue a course completion card or certification to an individual who does not successfully satisfy the applicable course requirements.

When a course is identified as an American Heart Association (AHA) course, training will be conducted in accordance with applicable AHA course requirements and guidelines.

Course completion cards and credentials are issued only to participants who successfully meet the applicable requirements.

Nightingale On Call, LLC is an independent training business and does not represent that it is owned by or part of the American Heart Association.

CPR training may involve physical activity, including kneeling, bending, performing chest compressions, ventilating training manikins, and repeatedly practicing emergency-response skills.

Participants are responsible for determining whether they are physically able to participate safely.

Participants should notify their instructor before training begins of any physical limitation that may affect participation. Nightingale On Call will make reasonable efforts to accommodate participants when doing so is consistent with course requirements and safety standards.

Occasionally, Nightingale On Call may need to cancel or reschedule training because of instructor illness, severe weather, unsafe travel conditions, insufficient enrollment, facility problems, equipment issues, emergencies, or circumstances beyond our reasonable control.

If Nightingale On Call cancels a course, affected customers will generally be offered the option to transfer to another available course, reschedule the training, or receive a refund of amounts paid for training that we are unable to provide.

To the extent permitted by law, Nightingale On Call is not responsible for indirect expenses resulting from a cancellation or rescheduling, including lost wages, employee scheduling expenses, travel expenses, lodging, childcare, or other incidental costs.

Nightingale On Call may postpone or cancel training when weather, road conditions, public emergencies, facility conditions, or other circumstances make conducting the course unsafe or impractical.

Whenever reasonably possible, affected participants or organizations will be offered an opportunity to reschedule without an additional training charge.

We take the quality of our training seriously and want customers to contact us if there is a problem.

If you believe a course or service did not reasonably meet the service described at the time of purchase, please contact Nightingale On Call within 7 calendar days following the training.

Please provide your name or organization name, the date and type of training, a description of your concern, and the resolution you are requesting.

We will review the circumstances and make a reasonable effort to resolve legitimate concerns.

Depending upon the circumstances, a resolution may include additional instruction, transfer to another course, correction of an administrative issue, partial refund, full refund, or another appropriate remedy.

Submission of a complaint does not automatically entitle a customer to a refund.

Participants are responsible for determining which certification is required by their employer, school, licensing authority, credentialing organization, or other institution.

Nightingale On Call will make reasonable efforts to accurately describe the courses we provide, but we cannot guarantee that a particular employer, school, licensing authority, or other organization will accept a particular certification.

Customers should verify their specific certification requirements before registering.

Participants are responsible for providing accurate information, including their name and email address, when registering for training.

Participants should promptly notify Nightingale On Call of any errors involving information used to issue course completion documentation.

Fees may apply when replacement documentation is requested because incorrect information was supplied by the participant or when replacement requires additional administrative or third-party fees.

CPR, BLS, First Aid, and related courses are educational programs intended to teach emergency-response skills.

Completion of training does not guarantee a particular outcome during an actual emergency and does not replace professional medical judgment, emergency medical services, employer policies, applicable laws, or established standards of care.

Participants are responsible for applying their training appropriately and, when applicable, within their professional scope of practice, licensure, employer policies, and applicable laws.

To the fullest extent permitted by applicable law, Nightingale On Call, LLC and its owners, instructors, employees, contractors, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from participation in our training services.

Nothing in these policies is intended to exclude or limit liability that cannot legally be excluded or limited.

Customers are encouraged to contact Nightingale On Call directly before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

Initiating a chargeback does not eliminate amounts legitimately owed under an applicable registration, invoice, service agreement, or cancellation policy.

Nightingale On Call reserves the right to provide registration records, attendance records, communications, invoices, signed agreements, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

Participants are expected to behave professionally and respectfully toward instructors and other participants.

Nightingale On Call reserves the right to remove a participant from training for threatening, abusive, disruptive, unsafe, discriminatory, or otherwise inappropriate behavior.

A participant removed for misconduct may not be eligible for a refund.

Information collected during registration and training may be used for legitimate business purposes, including scheduling, communication, payment processing, recordkeeping, course administration, and certification.

Information may also be provided to an applicable training or credentialing organization when necessary to administer or document certification.

We do not sell participant information to third parties.

We recognize that emergencies and extraordinary circumstances occur.

Nightingale On Call may make reasonable exceptions to these policies at its discretion. An exception made in one circumstance does not waive our right to enforce these policies in another circumstance.

These policies are governed by the laws of the State of Georgia, except where applicable federal law or another jurisdiction's law requires otherwise.

Nothing in these policies is intended to waive any right or protection that cannot legally be waived.

Nightingale On Call, LLC may revise these policies periodically.

The policy in effect at the time a service is purchased or booked will generally govern that transaction unless otherwise agreed to in writing or required by law.

Questions, cancellation requests, rescheduling requests, or concerns regarding training may be directed to:

Nightingale On Call, LLC
Owners: John Kim and J. Kate Kim
Phone: 470-310-1977
Email: trainer@n-oc.us
Website: www.n-oc.us

Thank you for choosing Nightingale On Call. We appreciate the opportunity to provide professional CPR, BLS, Heartsaver®, First Aid, and emergency-response training to individuals, healthcare professionals, businesses, and organizations throughout our community.